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AAT Systems

Terms of Service

Last updated: April 27, 2026

1. Acceptance of terms

By creating an AAT Systems account, you agree to these terms. If you don't agree — do not use the service.

The service is provided by AAT Systems LLC (Georgia), hereafter «We». You are hereafter the «Customer».

2. Service description

AAT Systems is a SaaS platform for automating customer communications via Instagram, Facebook Messenger and WhatsApp Business. We provide:

  • Flow Builder with 47+ block types
  • Triggers, sequences, broadcasts, Live Chat inbox
  • AI assistant (Claude / OpenAI) for auto-replies
  • Knowledge Base with RAG search
  • External Requests / API / Webhooks for integrations

3. Account

  • Minimum age — 16 (or higher per local law)
  • One person = one account. Team collaboration — via workspace invitations
  • You are responsible for the security of your credentials and may not share them with third parties
  • We may suspend accounts for violations of these terms or Meta Platform Terms

4. Use of Meta API

By connecting Instagram / Facebook / WhatsApp channels you also agree to:

It is prohibited to use the platform for spam, phishing, distributing prohibited goods, malicious content or copyright infringement. We block such accounts without refund.

5. Plans and payment

  • Free Trial — 14 days free
  • Pro — $29/mo (or $24/mo with annual billing)
  • Business — $129/mo and up, sales-led
  • Payment via Stripe. Subscription auto-renews; cancel anytime via /dashboard/subscriptions
  • Refunds: full refund within the first 14 days on written request
  • Prices may change with 30 days' email notice

6. Limits

  • Limits on contacts / AI calls / External Requests are listed in the plans
  • Exceeding them → automatic feature downgrade until the end of the billing period (new contacts won't subscribe, AI blocks paused)
  • Technical rate-limits (requests per second) are described in /dashboard/api

7. Customer content

All content (flow texts, knowledge base documents, messages) belongs to you. We receive a limited license to process it solely to deliver the service.

You warrant that you have the right to use the content uploaded and that it does not infringe third-party rights.

8. Liability

The service is provided «as is». We strive for 99.9% uptime but do not guarantee uninterrupted operation due to dependencies on Meta API, AI providers, etc.

Maximum compensation — the amount paid for the service over the last 12 months. We are not liable for lost profits, Meta API downtime or other indirect damages.

9. Termination

  • You can delete your account anytime via /data-deletion
  • We may suspend or remove an account for violations, but will give 7 days' email notice (except in obvious abuse cases)
  • Data is deleted per Privacy Policy section 5

10. Governing law

These terms are governed by the laws of Georgia. Disputes are heard in the courts at the seat of AAT Systems LLC.

Contact: legal@aatsyst.com